Molly and Libby of Consignment Chats return to the show and tell us more about the collaborative, supportive, fun, and resourceful relationship between themselves and the seller community, and how every seller needs to be ready for consignment.
The Seller Community Podcast from List Perfectly is the ecommerce resource for the seller community across all platforms and a hub for information on growing your business. Find out more at thesellercommunitypodcast.com, leave a message or ask a question at anchor.fm/sellercommunitypodcast, or email us at podcast@listperfectly.com.
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Transcript
Doug:
We’re welcoming back Molly and Libby from Consignment Chats, catching up with Consignment Chats. They’ve been on the show. They were on way back in season one episode…I wrote season one, episode one. So I don’t remember which one.
Libby:
Yeah, it wasn’t the first one.
Molly:
You’ve been saying that cause you thought we were number one. I dunno.
Clara:
<laugh> right.
Molly:
There.
Clara:
You got what? It’s…
Doug:
You’re amongst the favorites. That was an early favorite episode. We had a lot of fun. We laughed a lot, but um, welcome back and real quick so introduce yourselves so you can refresh our audience, please.
Libby:
All right, well, go ahead, Molly.
Molly:
<laugh> I’m Molly. And, um, I am Libby’s co-host and uh, with Consignment Chats and I live in North Carolina.
Doug:
All right.
Molly:
My little intro.
Libby:
I am Libby, co-host of Consignment Chats, and also I own Conshy Consignment, which is my everyday business. And Molly works with me there as well. And I’m located in the Lehigh Valley, Pennsylvania.
Clara:
Oh, wow. Yeah. That’s amazing.
Libby:
So we are, people think we live next door, but we, we don’t, we’re several states away. <laugh>
Clara:
Literally, that’s what I thought. Uhhuh <affirmative>
Molly:
We’re states apart. We used to live right down a couple of blocks from each other. Now we are many states away,
Libby:
But we’re like eight hours apart. Yep. Not that I’ve timed it.
Clara:
And you make it work. That’s amazing.
Doug:
And I thought you were in the same room…
Molly:
Right? <laugh> you feel like that? Sometimes, in fact, my husband feels that way sometimes.
Clara:
<laugh>
Libby:
He does <laugh> he does.
Molly:
But you know, the scary thing is he and Libby are so much alike that I threaten DNA testing every day because I, my work wife literally lived and then my husband and the two of them, I mean, they like the same foods. They dislike the same things. They have the same work. It’s kind of scary. <laugh>
Libby:
Do you choose? Well, Molly, you choose. Well, that’s all I can say…
Molly:
Or maybe I’m just a glutton for punishment. I don’t know. Obviously, I love it. Right. Cause I’m in it.
Clara:
I love it. How Molly, Libby, you are, you’re so funny. So now since we’re talking about that, why don’t you tell us okay. Let’s get started with, how did each of you got started with online reselling?
Molly:
Ooh, Libby’s gotta start that one.
Libby:
Oh yeah. So let’s, let’s flip it around a little bit because it has a lot to do with how we met. Is that okay?
Molly:
Yeah. Yes, it does.
Libby:
Yeah. So we met at, uh, at our children’s elementary school and we lived in this very economically diverse one square mile borough. And we got really involved in the school and we really wanted to bring something called reinvent it, I guess, called sustainable fundraising to our school, to support local businesses and give all of the kids, regardless of what the economic status was, the opportunity to participate in fundraising. So we came up with this giant consignment sale and it really allowed everybody to participate. It allowed families to earn money. It gave back to the school and it was just amazing to see all that in operation. And we just fell in love with consignment. We kind of fell in love with each other, you know,
Molly:
<laugh> work-wise, you know, <laugh>
Clara:
I love it. Yeah. What about you, Molly, please?
Molly:
I guess really Libby. You got me into it more than anything.
Libby:
I mean the online yeah.
Molly:
Yeah, PTO, but then when you decided to open Conshy Consignment, she then reached out to me after her brick and mortar were opened because you, she had started selling online while waiting to get the brick and mortar together just to start getting some items up. Uh, and um, when she got in the brick and mortar, she was like, Ooh, I can’t, you know, I hate to give up the eBay what’s going on over here because things are still happening, but I’m running a brick and mortar. So ring, she called me and it just so happened. I was leaving a job, and getting ready. I was in a midlife crisis trying to figure out if people are gonna stay in early childhood or move on to something else. And she said, Hey, you wanna come to be my internet sales manager and run my online aspects of the business. And I was like, um, I guess <laugh>.
Molly:
So I got in there and I still have such vivid memories, Libby. I’m sure you do too. I used to have a little desk in our back storage area at first, we just kept growing into it, so at first, I would go in the back room and I would just select a few high-end items, go back there, and list them on eBay. And I would just work part-time. Then it grew to the day we hit a hundred listings and we were like, oh my gosh, we have a hundred listings on eBay. You know, we, so the next thing you know, my desk moves out next to the cat and I become the I’m there 40 hours a week meeting our consignors face to face, sitting down with them, you know, talking about their items. And Libby would work there at the register, taking intake in and I would do the online aspect of it. And we just realized fairly quickly that we could easily work well together, where one is weak, the other is strong. And so that’s where our whole work relationship started. And that’s when I started learning all about eBay and all about online consignment and all about…
Libby:
The student became the master. So then Molly’s teaching me. She was like, she just took it and ran with it. And I’m like, Molly, how do you do this? And she’s like, well, you taught me. I was like, not that much. <laugh> not that much Molly.
Molly:
And now we’re over 8,000 items in our stores. So we’re still having parties that milestone, or just much bigger parties.
Libby:
With that 100. That first 100 is probably the most memorable.
Clara:
Yes, what a milestone. It’s the first milestone that you never forget.
Libby:
Yep. And I knew Molly was gonna be with me forever because I sold everything. Right. I will sell anything. And when she came out of the back room and I had sold her chair from underneath her, at her desk and I was like the fact that she is still with me and she stayed working with me.
Clara:
Yeah.
Libby:
All right. She can deal with me. We’re good.
Molly:
She literally sold the chair from under me.
Clara:
So Libby’s pretty much, Oh, this is legal. Okay. I’m selling it.
Libby:
Yeah, pretty much. Yeah.
Molly:
I always tell her children to watch out, you know, she’ll sell anything. So just be careful.
Clara:
If you sell your kids on eBay, don’t they, you know, you made it your own, sell it on Etsy. <laugh>
Molly:
Homemade, that’s right!
Libby:
I love that. I love that.
Molly:
That’s great Clara.
Clara:
I’m curious. You say, okay, Conshy Consignments. Where does Conshy come from, please?
Libby:
It is the city we started in. It is that one square mile borough. We were talking, talking about where our kids went to school as Conshohocken. Um, and it’s affectionately called Conshy. So neither one of us are physically in that space anymore. But we had already gone so far down the branding road. Yeah. Um, we decided to stick with it and we still do a lot of business in the area except consignment support, and local charities. We still have a lot of involvement in the community there, so we’re sticking with it. And I think that they like it.
Clara:
Yeah. What is the story you have behind that name? I love this story cuz that’s where you met.
Libby:
Yeah. So it will forever be no matter where we are, where we’re selling, it will forever be Conshy Consignment.
Molly:
Even when she moves down here, it’s still gonna be Conshy Consignment. Just throwing that out there. Come on down here.
Clara:
Libby, hint, hint. I’m curious. Okay. I’ve never done consignment. Uh, I’ve done it as a favor just to very selected friends but could you please elaborate for me and our incredible audience on what is consignment? And for those, uh, of us that don’t know, or maybe are not very familiar as to doing it professionally, like you two…
Libby:
You want me to get this Molly? All right, here we go. Basically. It’s super complicated. There’s a lot. No, all we do is sell other people’s stuff for a percentage. That’s it? Uh, that’s it. That’s all we do. Um, it’s not more complicated than that. We just sell other people’s stuff and we get a percentage and they get a percentage and that’s determined based on your business model, but that’s as simple as it is. We sell other people’s stuff.
Clara:
So let’s say I have, okay. I’m just plain. Okay. Let’s say I have 50 of these. And of course, I’m not an online seller. What should I do? How do I, how do I do this process with you? I’ve, you know, we go to your website and then what do you ask me? Or how does it work?
Libby:
Yeah. So basically it’s on a case-by-case basis we take consigners. Um, we kind of vet them a little bit, a little bit better than we did in the beginning. We’ve learned a lot. Yeah. And we would just ask you about your items, ask you if you were okay with the terms of consignment, like what the percentage is, how many days it is, all of those goodies. And if you were, you would send us the items or you would do a drop-off at one of our locations and that’s why we try to keep it easy. I mean, our niche is really that we provide the service of sorting people’s items, getting them to donate, um, researching them, doing all the behind-the-scenes work. Most people don’t wanna be bothered. They just wanna just drop the items and know that we will take excellent care of them. Yeah. And do the best we can. And that’s, that’s really what our niche is.
Clara:
But if I’m in Phoenix, Arizona, and I really wanna, I want you to, to, you know, somehow I love you, your YouTube, your Instagram, you know, and I’m excited. Would you, can I ship it to you or do I have…yeah. Okay.
Libby:
Yep. We have consigners, they box it up, and weigh it. We send them a label and out to us, it goes to whatever location is the closest. Yep. It’s pretty, it’s pretty easy. We do encourage people. I mean, some people just really wanna consign with us. So we do provide that service, but I really encourage people to, to do it locally, to do it locally, if they can find a consignment space that, um, that works for them locally, if not, we’re happy, you know, we’re happy to work with whoever. Yeah.
Molly:
And now with our new community of Consignment Chats, we have the ability to actually have so many people in our community from other locations that we can encourage those businesses as options.
Clara:
Oh, so you have a network.
Libby:
<affirmative> yep. Again, I would say that. I would say that. Yeah.
Clara:
Wow. You’re almost like a franchise. Okay. <laugh>
Libby:
Oh Molly, should we franchise?
Clara:
See, the lawyer in me, I can’t help it.
Libby:
Claire doesn’t know when I take something, I run with it and that thing, you know, Molly’s going, wait, I, it was just an idea. I just…
Molly:
I gotta watch what I say. Like I literally have to watch what I say. Especially have to be careful if we’re having happy hour over the phone. The more beverages I have the more things roll off my tongue. And then I wake up the next day and she’s like, okay, you ready to get started? And I’m like what?
Clara:
Okay. Libby. You’re like, Amanda. Okay. Yes. She’s like that military, like go get it done do or die Semper Fi. I was like it’s been hours. Okay. Done. What do we do next? And I’m like, ahhhhhh!
Molly:
I have a very creative brain and things will just flow outta my mouth. Cause they come to my brain and I just say ’em and my whole thought is you gotta say ’em and then let’s think about it for the next 20, 48 hours. But we don’t always do that 24 to 48 hours with Libby.
Libby:
We started a podcast and a YouTube channel and a whole community right?
Doug:
There you go.
Molly:
Mm-hmm <affirmative>
Doug:
So you’ve said it’s easy, but the more we’re talking about it, there are more, more steps to it.
Molly:
Always.
Libby:
It’s simple, but it’s not easy. How’s that?
Doug:
But it’s not easy.
Libby:
It’s simple but it’s not easy.
Molly:
That’s a great way to put it, Libby.
Doug:
But one of the things you said in our original interview and I’ve heard you say a couple of times since is that all sellers should be prepared to consign. So what does that mean?
Libby:
Oh yes.
Molly:
Oh, that’s Libby’s soapbox and she’s so…
Libby:
I don’t. Yes. Sorry. I was gonna say, don’t get me started, but heck we’re on your podcast. I’m gonna get started here. Molly, hand me my soapbox, please.
Molly:
Here’s your soapbox.
Libby:
So even Clara said, when we just started, I’ve sold things for other people casually. Yeah. Okay. Because when this first thing people usually say, when you tell them you’re a reseller or you sell things online is like, they are chasing you down. Like, oh, I have this, can you sell this for me? Can you sell this for me? Can you sell that for me? You may be leaving money on the table. You may be passing up those amazing opportunities. And that really stinks. Right? The other thing that can happen is you’re not prepared and you don’t give yourself enough percentage. Um, we, that’s probably the most common one we say is like, you think you’re doing somebody a favor? Yes. Yeah, yeah. <laugh> and you’re actually running a business. Um, so you can’t be doing favors for people, um, because you need to stay in business in order to support more people, right?
Libby:
Yeah. Okay. Yeah. <laugh> and then the other thing that happens, uh, when we get opportunities like that is we need the ability to say, no, we need to know what we’re passing on. So when you’re consignment ready, if you’re a reseller and you tell somebody and you’re consignment ready, you’re gonna know what you accept, what your percentage is. And you’re just gonna take out that agreement and you’re gonna be like, Hey, you know, does this work for you? If it doesn’t, that’s okay. That’s okay. But you’re not leaving money on the table. You’re not doing anybody a favor and you’re not accepting things that you really shouldn’t be. That’s it. Um, that’s really why I so strongly believe that every, reseller should be consignment ready?
Doug:
Yeah. No, I think that’s great. I mean, I…
Libby:
Hope I don’t trip getting off my soapbox all <laugh>
Molly:
Grab the railing.
Doug:
I’ve got a closet full of books that, uh, will account for what you’re saying. <laugh> yeah. I have to, my wife reminded me of the other day. You better sell Phillip’s books. I was like, okay.
Libby:
We can help you out with that. Yeah.
Clara:
Tell me about your soapbox, Libby and Molly. So I wanna hear your feedback. So what does this seller, okay, so I did it as a favor? Didn’t set the percentage and the terms. I didn’t manage the expectations, I think correctly. Right. And, uh, what does a seller need to start consigning? Or what are the basics that you would recommend to our audience, please?
Libby:
All right. So the first thing I would do is I’d go to consignmentchats.com. We have a sample consigner agreement there, um, and kind of see the things that you should include in your agreement. And it’s not, we call, we don’t call it a contract. We call it an agreement. Uh, it’s not written in legal terms. It’s written in everyday terms that anybody can understand. Uh, nothing’s worse than trying to explain a contract or have somebody sign 10 pages. Yeah. We want people to understand what they’re entering into. Um, so you need to know your percentage. You need, I mean, that’s number one, the length of consignment. Yeah. Um, whether the items are gonna be consigned for 60 days, what happens to them after the consignment period, whether they’re transferred into your inventory or whether they’re returned to the consigner or whether they’re donated and, uh, liability, a short liability clause, like in the event of a catastrophic event, you know, these are your items.
Clara:
Smart. Yeah.
Libby:
And you can have payout terms in there. I mean, you can get fancy, but literally, it’s, it’s one page of, I think it’s six items that people can easily understand. You can fill in your own parameters and you can just have that ready to explain to somebody the other thing, people often, when they first start consigning or they have that consignment agreement, they feel hesitant to show it to people or hesitant to present it to people, Ashley, from A and B Consignment. I have to give her a plug because she said something that really changed everything. Okay. She said, be proud of what you do and tell everyone. And what we do is we take that consignment contract and people are genuinely interested in what your terms are. Yeah. We are proud of what we do. We are proud of the money we are earning for you. And we do it for friends. We do it for the family. Everybody gets explained that consignment contract yeah, or agreement.
Molly:
Early on. I wanna throw this out there. Cuz early on in our recording of the podcast, we were discussing this, and Libby, we were using the term, you get 40% or you get, and Libby made the statement then, and it was powerful. You don’t get it. You earn it.
Libby:
As a consignment seller yeah.
Molly:
- We’re not getting like you’ll have a consigner come in and go, oh well you get 60%. We earn 60%.
Clara:
<laugh> yeah.
Molly:
We just change that one little word yeah. Powerful. You know, when you’re talking to them,, you get 40%. We earn 60%. Yeah. Cause anybody who resells knows it’s not for the weak. <laugh>, it’s a lot of work.
Libby:
A lot like resellers are some of our favorite consigners. I mean we get offloads from resellers all the time.
Clara:
Yeah. Yeah.
Molly:
I think the other thing is to make sure you have a tracking system of some sort in line. Yeah. Before taking some, I mean, typically you do as a reseller, but especially when you’re taking somebody else’s items into your space because you’re now responsible for that. So, um, if you use List Perfectly, there you go. You can keep all your inventory right there. Right?
Clara:
Huh, yeah.
Molly:
But always make sure whenever…
Clara:
So you do use List Perfectly for, uh, managing your inventory, uh, with your consignment, uh, businesses.
Libby:
No, we don’t. We use it a little differently than most people. So we have a consigner um, we have a consignment software system and recently we’ve just partnered with ConsignCloud. Okay. And that links into Shopify, which then gets us to List Perfectly. Hello <laugh> um, so we are really excited to be working with them and they do some amazing things, tracking consignment store credit, integrating with Shopify, and that sort of thing. So some people use, if you just have one or two consigns you can do a spreadsheet. Um, you know, keep it simple when you start after that. I mean, consignment software is really just, we could never do the volume we do without having consignment software. Yeah. We just couldn’t.
Clara:
Yeah, absolutely. And when you use List Perfectly, where do you okay? And your customers, I’m assuming, where do you tell them you’re gonna list or crosspost your items, you know?
Libby:
Where do we tell our consigners?
Clara:
Yeah. What channels do you use mainly?
Libby:
Okay, so we do, or Molly, do you wanna do this one?
Molly:
I can. I, can we really? Yeah, go ahead. Focus. eBay. eBay is our number one. It always has been, it’s our baby, and we love it for so many reasons. We have many episodes on eBay and why we love eBay, but you know, one of them, oh, there’s your eBay hat. Yes. Ma’am you know, one of ’em is, I mean the worldwide audience that you get from eBay, it’s just, it’s, it’s a no brainer for us. And we always recommend new people come to reselling. If you think you even want to go there, start with eBay first. Cuz if you can master eBay, you can master anything.
Clara:
Yes.
Molly:
So eBay is our number one. We do have accounts with other platforms like Poshmark and Mercari and Etsy. Um, but we really put the majority in our eBay.
Libby:
Everything goes on eBay, everything goes on eBay, everything. And then we, then we pick and choose what we crosslist from there. So we put it into List Perfectly and then we can put it on Posh. We can put it on. I do a lot of clearance on Facebook Marketplace. It’s one of my favorite oh, nice favorites, um, places to sell, um, for business building and bringing people to our Facebook page. Yeah. So I know that’s not a popular thing. A lot of people don’t say Facebook Marketplace, but I am, I am definitely a fan of it.
Clara:
Yeah. But I like how you’re funneling from your Facebook Marketplace listings. You’re taking it to your Facebook page. That’s very smart. Thank you for sharing that. Yeah.
Libby:
We did a video on that for uh, Consignment Chats. How do we use, uh, it’s just a quick little video. How to use Facebook Marketplace, uh, to build your, to build your business. Yeah.
Molly:
And the other thing that we use List Perfectly for weekly without pause is our live sales. Yeah. We funnel it through because we do it through. So we go from eBay through List Perfectly into Shopify and then that’s how we do that.
Clara:
Wait, wait, wait, wait. So you go on Streamyard live. I did not know this one. Okay. On Streamyard. And then I’m guessing, are you casting to YouTube or your website or what do you do? Where do you go?
Libby:
We go to Facebook. We do what we call Resale Therapy for Conshy Consignment on Facebook. And uh, yeah. So our live sale is, is there on Facebook and then anybody can watch it after the fact, regardless of whether you’re on Facebook or not. Yeah.
Clara:
Amazing.
Libby:
Yeah. And then we go over to Instagram later on the same evening and we do like a consignment haul. It’s called Insta Resale Therapy and we just show all the, you know, new items that we’re bringing in. So that’s really…
Molly:
Or an unbagging…
Libby:
Unboxing. Unbagging unboxing. Yeah. So we really have a lot of fun with live selling. It is a big part of our business and uh, yeah.
Clara:
That’s incredible. Awesome.
Libby:
Because much like you, um, I just wanna mention like you, our goal was, was community-oriented because coming from a storefront to all online, we had customers that wanted to connect and were just like desperate for that connection as we were as well. Yeah.
Molly:
We missed each other, they missed us, we missed them.
Libby:
And they would come in and we had a couch in the store, they would come and people, we would call it our therapy couch cuz people would sit on it and we’d be at the register. And they…
Clara:
That’s an inspiration for the resale therapy name. Yeah.
Molly:
Yes. That is exactly where it came from.
Libby:
And it is BYC bring your own couch cuz we’re all…
Doug:
Well, and it was interesting a couple of weeks ago as I was on one of your Insta lives, Libby and it was, and I brought it up since and said that it was so fast and you went through all the stuff, and then suddenly it was done. I was like, wow, that was really fast. Yeah. Efficient but fast.
Clara:
Wow.
Molly:
That one is faster because it’s truly just an unboxing. We’re just showing we’re not, we’re not selling it. If somebody comes in the comments and says, I’m interested in that we will, unless it’s something we really have to research, give them a quick, low, like V I P you’re here at the moment price. But that it’s really Facebook is where it takes a little bit longer because we are scanning items and selling items and describing and showing. So it’s different on Facebook than it is on Instagram.
Clara:
Oh, okay. So Instagram would be like a teaser if you please.
Molly:
Yes, this is what’s coming up in the store soon and we always tell ourselves, that we have a lot of people that will come from Facebook and switch over to Instagram. We always say Facebook’s our family-friendly edition, put kids to bed, and meet us on Instagram. Cuz we can get a little wacko over on Instagram. You don’t know what you’re gonna pull out of those boxes.
Clara:
Right? Speaking about it, what’s the most, would you say the challenging or weird item you have ever consigned or listed? Come on…
Libby:
Molly.
Molly:
<laugh> oh boy. Okay. So, when we were in the storefront and I was at my cute little desk that Libby sold the chair from under me at <laugh> I had an adorable couple come in and they brought this container, this lidded…
Clara:
Okay.
Molly:
…container ceramic, I believe, wasn’t it Libby? And they got it through their family. They’d had it forever. They weren’t quite sure what it was. And we’re like, ok…
Libby:
It was gorgeous.
Molly:
It was beautiful. And I’m like, I will research that I will, it may take me a good, you know, 24 hours, but I will get back to you. I’m gonna research this. And I started looking at like, everybody was like, oh it’s a, it’s a biscuit jar. Right? Like it’s a biscuit it’s for biscuits. Okay. Like, oh, okay. Biscuits, biscuits. So I’m like, but I still feel like there’s something more here I get into researching it. We kind of put one out on social media for suggestions. Can you identify this? And as my research goes on I get into the dark party web. It was a slop pot.
Clara:
What?
Molly:
It was an antique slop pot, meaning they used it to clean the bed chambers from the people to take the poo outside. Yes. Yes.
Libby:
Insert crappy job joke right now…
Clara:
But it was fancy!
Doug:
You said biscuits though. So…
Molly:
A different kind of biscuit than we thought goes in that jar. Different kind of biscuit than we thought.
Clara:
Oh, that’s hilarious.
Molly:
You never know. Yeah. For the couple they were adorable. When we found out they thought it was the greatest thing when we got the history on it and all they thought it was wonderful. And then my other one I have is kind of a, I that’s kind of my funny, like really interested, really tough took me probably the longest to research. But I think probably the hardest for me was hard work-wise, but emotionally was, and Libby will remember this, the sweet little woman that came in with her doll collection and I could not, not a single doll. And I mean, she was so proud of her collection. I know. And I had to look the sweet woman in the face and tell her that it had no value. And I literally she’s got tears in her eyes and it was the hardest, I mean, I was like so upset that I made the sweet woman cry, but I couldn’t, you know, it just, they had no resale value, but I did tell her, I said, you know, if you wanna hold on to them, you know, you can donate them somewhere. But if you wanna hold on to them and check back in a year, you know, these kinds of collectibles, ebb and flow next year, there could be a lot of value. But unfortunately, right now there just isn’t any year. But what was probably my most heartbreaking was the sweet little woman that cried over the dolls.
Doug:
<laugh> you were honest though.
Molly:
Oh, I had to be, but it was hard <laugh>
Doug:
I had to have a Beanie Babies conversation a few months ago, somebody came to me and they’re like, I got this garage full of Beanie Babies in the package. Oh, God. I’m like, oh. And then they, the guy, didn’t believe me. So it’s like, okay, I’m telling you!
Molly:
<laugh> yeah…
Doug:
He didn’t cry, but…
Molly:
And he didn’t cry.
Clara:
It’s tough. Emotional value versus, you know, the real market value is so hard to explain to people that sometimes what you invested, you might not even get it 20 years later. <laugh> and sometimes you win the lotto.
Libby:
Right. Yeah. I mean, we have like a bunch of tips and tricks for dealing with those situations effectively. Oh really? Yeah. Yep. We definitely do that in our episodes because that is probably one of the most common things you run into is having, getting in like a little push and pull with consigners, even family members. Right. Uh, but it’s not, but we do have tips and tricks to help you handle those situations and kind of smooth it over and take the blame.
Clara:
That’s amazing. Now, since we’re talking about that, now I wanna know what was your most challenging transaction when you were doing consignment?
Libby:
So I’m just going to use the spaghetti poodle example.
Molly:
Oh my gosh. And the cake plate.
Libby:
And the cake plate. So we had this, you know, sometimes you just don’t know the value of things like you just don’t know. And at first glance, you can’t really tell, or even when you look something up. So we had this, what we thought was, oh, it was golden. You know, it wasn’t golden. It was white ceramic, but it was a spaghetti poodle. And oh my gosh, we had this thing on the special shelf where we had our internet items, it was like…
Molly:
Light shining on this white poodle.
Libby:
So we couldn’t sell this thing. I mean, we had it listed every, we could not sell this spaghetti poodle. So probably like what, a year later it ends up on the clearance rack. Nobody takes it.
Libby:
Nobody takes spaghetti. Nobody buys it at $2. Nobody buys the spaghetti poodle. It was $2. So we, once a month would do our charity events and everything would be $2 and it would go toward, um, whatever nonprofit we were working with for that month. Yeah. And the spaghetti poodle sat out on the sidewalk, sidewalk sale all day. Yeah. Came in. Um, our friend Pali finally took it home with her at the end, cuz it was just left over. I mean, we couldn’t even privately give this thing away. <laugh> and uh, so we always say, Ooh, is this gonna be a spaghetti poodle? And then we had a cake plate around the same time, this blue glass cake plate. And I think it sold on Etsy. Didn’t it Molly?
Molly:
Yes. It sold on Etsy. Beautiful.
Libby:
It was beautiful. Went for, I mean a couple of hundred dollars. I can’t remember what the price was, but it was nice. That was something we did not expect to go as high as it did. So we’re always like we get something in we’re like, is it a cake plate or is it a spaghetti poodle?
Doug:
And not every cookie jar is a slop pot.
Molly:
Yes. And not every cookie jar is a slop pot.
Clara:
Be careful with those antique cookie jars. Okay.
Doug:
Yeah. You never know.
Molly:
Beware. So I do have to tell you that the spaghetti poodle did come back in a different form and it did make its way. Um, I had an estate that somebody had had me come work with them with and we got two enormous actually ended up only being one. I had to leave the other cause it was a broken, enormous hand-painted Italian, ceramic spaghetti poodle. And when I was at the estate, I quietly took a picture and I sent it to Libby and I’m like, you’re never gonna believe what’s in this estate, the spaghetti poodle. The other one was little. This was big. And I thought you know what? I just gotta take it. Like I gotta wow. I gotta see what happens. And it sold really quickly for a good amount of money. So the spaghetti poodle did make a comeback and it, it <laugh>
Clara:
Pro tip from Molly and Libby, get the big size of the spaghetti poodle. <laugh>
Molly:
So big.
Libby:
Exactly.
Doug:
Well, and I’ve gotta add a question. What is a spaghetti poodle?
Molly:
So it is literally a ceramic tchotchke. It’s just a, like a statue of a poodle, but what makes spaghetti is the ears and the tail are just tiny pieces of glazed ceramic that they twist and make really tall, really tiny and curly for the tail and the ears. And it looks like little spaghetti. And so they call them spaghetti poodles.
Doug:
Wow. Sounds terrible.
Libby:
We’ve been talking about the spaghetti poodle for so long. I forgot that most people probably have no idea what we’re talking about.
Molly:
Doug, off camera you can tell me what you thought a spaghetti poodle was.
Libby:
<laugh>
Doug:
Yes. Sounds scary. My in-laws have these…I have this weird, this weird thing. Ever since I was a little kid, animal heads on people’s bodies freak me out. So, and I don’t know why <laugh> but my in-laws have these ceramics. It’s like a ceramic. It’s been in the family forever. Like a ceramic butler dog. And it’s, he’s like upright and he’s got like a head and it’s like very, I don’t like it. That’s what I was wondering about the spoodle pood. The spoodle poodle spaghetti poodle.
Libby:
That might be your spaghetti poodle. That might be your spaghetti poodle.
Doug:
Hopefully, we don’t inherit it, but…
Libby:
You might.
Doug:
You never know.
Libby:
Oh, I love it.
Clara:
You know, now I know what a prank joke I’m gonna be doing to Doug okay?
Molly:
Clara. Yes. A hundred percent.
Doug:
Horse head. I don’t know. I can’t do it.
Libby:
Oh, this is gonna be fun! I have an idea for Vegas.
Doug:
I’ll run and scream. People will be like, who’s that woman screaming? <laugh>
Molly:
We’ll have the phone on record before we do it. Trust me.
Doug:
So Libby and Molly, you obviously have an amazing rapport. You work together. Well, you almost have this interesting twin language. You finish each other’s sentences. Almost said sandwiches like from the movie, whatever that is. <laugh>. So how do you work together as Consignment Chats? How does it work logistically? How do you divide it up? How does that all workout?
Molly:
So it really is just where our strengths are because when we started Consignment Chats, we knew each other so well have known each other for 10 plus years, and worked together from PTO to Conshy Consignment that we just already kind of knew whose strengths were. What? I mean, Libby is clearly I would tell her for years, I need to be your manager. I need to be your manager and get you out there because you have so much to share. You have so much knowledge and, you have so much to offer in this industry. You need to feel it and get out there and do it. And now Libby was not that person. She did not.
Libby:
No, I cried before our first live sale. Like I literally had tears in my eyes because I was so like, no…
Molly:
She was an absolute mess. And I’m like, look, people love, that’s my soapbox–authentic. That’s my soapbox.
Libby:
Yeah. Wait, take it.
Molly:
Gimme the soapbox You gotta be authentic. That’s when I have people say, oh, now there’s authenticity in knowing what business authenticity is and what fun. I mean, you gotta know using the right things in the right place, but be you. Yeah. And Libby has such a gift at, I, don’t cry. She just has a gift. He’s got such a gift, at telling people and teaching people in such a positive way, how to do this business. And she’s learned through life experience. She’s not selling you something. She hasn’t walked, she’s walked it all. And she’s been in a brick-and-mortar. She’s been online, she’s done it all. And she’s the kind of person who allowed me through working with her to learn myself through trial and error and not by telling me to do this. Don’t do that. And I think that’s why we work so well together. Cuz I hate to be told what to do. Ask my husband.
Libby:
I never directly ask Molly to do anything. <laugh> What do you think? What, do you think about this? <laugh>
Molly:
Ask me a thousand times to clean a toilet and I probably would do it for you. But the second you tell me to eat chewing gum. I’m not doing it. Like don’t tell, but don’t tell me.
Libby:
I mean we just, we really just compliment each other. Like me, I always say I’m an underthinker and Molly’s an overthinker and we meet in the middle and things get done. Um, she’s very creative. I am on the other side of that. Like I can make a nice spreadsheet. Uh, I’m more mathematical and strategic and Molly is very creative. Like we just meet in the middle. But I think the most important part of our relationship is that we agree on our mission. We have a very strong mission for both of our businesses and we agree on it and we are both working toward that goal because even if we disagree on something, we can look at the bigger picture and say, all right, where is this taking us? What’s the best thing for our mission? And we will both put aside whatever it is our thoughts are and focus on the mission and going forward. And I think that is really just…
Clara:
That’s key.
Libby:
Yeah.
Clara:
Yeah. Now, what is the mission for Conshy Consignments, please?
Libby:
So Conshy Consignment, the consignment business is growing into a community of circular, conscious people. Uh, we are working to normalize secondhand shopping. We are cycling goods and money back into our community and that is really what is important to our business.
Clara:
Yep. Oh, thank you. That’s incredible. Yeah. Great answer Libby. Now let’s talk about what you said, you know, you have your mission, you have a great team, you have chemistry with your business partner. Now, let’s share with our audience. Okay. What are the social media or community, uh, venues or channels that you have built so people can reach and learn more from you?
Libby:
Yeah. So I think we should start with, so I’m gonna put aside our business now, Conshy Consignment, um, and focus on consignment chats because Conshy Consignment, that’s our consignment business. And we felt, and I think a lot of, um, people that do YouTube are out there as resellers. Kind of struggling with this a little bit is like, how do you separate your business from talking to other resellers, right? Is your business going to be talking to other resellers or is your audience a customer? So Conshy Consignment, we have our customers, we have our consigners, but we needed to talk to other people in a network with other people in the consignment and reselling community without using that. So we created Consignment Chats. So Molly, do you wanna say what our mission is there and how people can find us?
Molly:
No, because you’re the mission statement guru…
Libby:
I think it is so important. <laugh> um, it is, uh, so with Consignment Chats, what we’re doing is we’re building a resourceful community of collaborative resellers. So they’re just all reseller focused. It is not necessarily consignment-focused. We have a lot of people that are just, um, resellers, but we do encourage them to be consignment ready. We do encourage that. Yeah.
Molly:
And you can find us, we have our main place. Well of course we have our YouTube and our podcast. Mm-hmm <affirmative> so those are our two big channels. But if somebody’s looking to find us and become a part of our community, we are on Instagram, but the best place to be an active part in a collaborative and supportive community is on Facebook. If you go to Consignment Chats on Facebook and then you can ask to be in our private, um, Consignment Chats community. And that’s where we do a lot of real support with each other.
Libby:
I think much like what List Perfectly does. That’s one of the reasons we are so invested in List Perfectly and just because it captured, our business, our hearts is because of the community. I mean, it’s in both of our mission statements, I’m sure it’s yours. <laugh>
Molly:
Yeah. Agree
Doug:
And we will include all of your links so people can easily find you. Um, but let’s dial in a little bit, uh, to your YouTube channel. So what can sellers expect to find on the Consignment Chats YouTube?
Molly:
Let me, everything is what I’m gonna say. First of all…
Libby:
Everything, including the kitchen sink, we have a lot of educational content. I mean, I think that the primary focus of our channel is to educate people on consignment, and reselling how to improve their business process. Uh, so a little tips and tricks that might you hadn’t thought of things like that. Um, but one of our favorite things to do is shine the C Chat spotlight on other resellers. And that is really just amazing to get to meet with so many people and see what they’re up to. Oh, and see it with C Chats. Do you, which has been our biggest, but the thing people are most interested in is how other sellers run their business. Like what are all those, all those parts and pieces, and what does it actually look like? Uh, so we’ve been highlighting different businesses and I see it with C Chat’s episode and you can get a behind-the-scenes look at how a business is actually run day to day and what tools they use, how their inventory is stored, all of that amazing stuff.
Clara:
Incredible.
Doug:
Awesome.
Molly:
And the other thing that we added in the last year-round tables. Yeah. So we will do once every couple of months, a round table with other resellers, if there’s been a hot topic, the community we’ll do an episode that we invite them in and give everybody a chance to share their struggle or words of advice around that particular topic, be it shipping or listing or cross whatever
Libby:
Live sales, live sales are a hot topic. Yeah.
Clara:
Yeah. We’ll get into that. But before we get into that, what can our reseller community, and audience find in your podcast channel?
Libby:
So a lot of the same, a lot of the same things we do, um, turn most of our YouTubes into podcasts. Um, the quick chats, the quick help, you know, how do I list something on Instagram, uh, from eBay? Yeah. The short tutorials can only be found on YouTube. Um, okay. There is actually one of the quick ones I did on, uh, podcast, as well as YouTube. The quick one was, um, going through an actual consignment contract, how you would present that to someone. And that has been, I think, helpful to the community or helpful to a reseller that just wants to have that contract, have that agreement in their pocket.
Doug:
Now I love adding the term palooza onto things <laugh> and so I’ve been, wait, you haven’t mentioned this yet and I see these pop-up and I was like, should I do one? So tell us about the list of paloozas.
Molly:
You have to do one. Oh my goodness. So the Listapaloozas came about what? About a year ago? Because…
Libby:
Because Molly’s Listapalooza, Molly runs this baby, it’s her baby.
Molly:
So I came up with this idea because my husband, who is uber supportive of what I do and loves it sometimes a little too. So no, I’m just kidding. He loves to come to the Facebook lives, you’ll see him in the chair behind me. He’s part of our Facebook lives. He just loves everything that I, Libby and I do with this business. He’s very supportive. Yeah. So one weekend we got into a lot of photography and in one of our episodes, I think it was, and I said, we had a photo palooza this weekend. We were photographing like crazy. And from that my creative brain that I tell you about went and said, you know what? We should do a Listapalooza, like a challenge where we get all of them together. Everybody comes together in our community and we pick.
Molly:
And so that’s kind of where it came from. And we did our first one, we had prizes and it was just, people loved it and they just kept asking for it. So this summer, because li and I are true believers after being in this industry for 10 years, that there is a summer slowdown we decided, wouldn’t it be fun to counteract the summer slowdown? Because we always say, when we start to get depressed in the summer when the sales start slowing down, we remind each other, Q4 is gonna be here before, you know it. So just as Theresa Cox would say, shut up and list
Clara:
<laugh>
Molly:
This is your time to list. And so I thought, wouldn’t it be great for us to do Listapaloozas many times in the summer. So we decided let’s do I think it was you Libby that named it a Listapalooza, a festival.
Libby:
Festival. It’s a festival. Yes.
Clara:
I love it.
Molly:
So we are having a Listapalooza summer festival. So each month we are having a three-day Listapalooza. Yeah. So we are, today is actually, as we record this, our final day of the July Listapalooza, and there’ll be one in August, and then we’ll go back to having one every couple of months, but everybody loves it. It’s such a positive Libby loves, and I use the term kumbaya moment. I mean, it, I, we do get teary-eyed in the community because we make an event for it. And everybody is really in there patting each other on the back, lifting each other up, posting these inspirational posts, and somebody will come in and say, well, I only got one done. Or, and I think I said today if you say the word only before your number of listings moving, <laugh> gonna get deducted one list.
Libby:
The rule is you can’t say, I only…
Molly:
I only listed one. If you listed one, guess what? You listed one. That’s awesome.
Libby:
So, and we had somebody last time, it was her first ever time listing and listing on eBay. And she had her first sale that Monday, we did it over the weekend and she had her first sale on Monday. And it was just like…
Molly:
So excited.
Clara:
Yeah. That’s big.
Molly:
Big.
Libby:
The best.
Molly:
So that’s our Listapaloozas. So in order to be a part of that, I always encourage people. We try to do it and we do it on Instagram too, but it really is much easier in the event group on Facebook. I think people feel a bigger part of the community if they’re in that because that’s where a lot of people do, the, the supporting each other and lifting each other up and not, you don’t get that on Instagram, but we do, you know, there are ins people on Instagram that do participate, but okay.
Clara:
Okay.
Molly:
That’s the best place to participate in Molly’s Listapalooza.
Clara:
I love it. So earlier we briefly talked about that you were using a dedicated consignment software, but I know you’re using more, you’re using List Perfectly. Would you mind sharing with our audience, um, the tools or the software that you’re using in order to accomplish okay your day-to-day business operations?
Libby:
Yeah, sure. We are in the middle of, uh, converting to ConsignCloud. We are thrilled to be working with them. So that is where everything gets entered. Uh, and then it automatically is in Shopify. It’s integrated with Shopify, which is amazing. Okay. And then things can go to, um, to List Perfectly, and then we can put them wherever else we want, depending on what the item is. As I said, everything gets listed on eBay. So, um, we’ll use that to go to eBay. We’ll use that to go to Poshmark, if we decide to start listing there again, we do have a, we’ve been on Poshmark since the beginning, like since the beginning of Poshmark. Wow. Um, yeah. So if we decide to start listing there again, we’ll go there. Mercari, you’ve…
Molly:
Always put a wavy relationship with Poshmark.
Libby:
Uh, yeah. That’s, to put it mildly <laugh> and Facebook marketplace. So really, um, List Perfectly is disseminating all of those. Um, yeah. As to all of those marketplaces and what we like to, what we like to do is make sure and List Perfectly allows us to do this if we are not confusing our customers because I think that a lot of people have the, uh, you know, this is listed on Poshmark. This is listed on Mercari. This is, you know, and they send, and the customers get very frustrated. Um, so we have everything on eBay. They can always shop eBay and be sure they’re getting our most current inventory. And that is how we advertise. That is what is linked to our website. It’s very, um, easy for customers to find what they’re looking for. So we don’t advertise that. We sell other places. We don’t really okay. But we do sell a lot. We do sell a lot of other places, but that is what, that is what we pushed to our customers. Just to keep thingsand clear, easy, simple. Yeah. And simple.
Doug:
And so you touched on this earlier, live selling, so how’s that going? And where are you currently selling live?
Molly:
Oh, it’s going fantastic. Right. Really? Yeah. We love it. Wow. We love it. We’re over a year anniversary on our resale therapy live mm-hmm <affirmative>
Clara:
Congrats. Congratulations.
Molly:
I know. What did your daughter say to you last week?
Libby:
Yeah. So we’ve been doing this, we do it every Thursday night. And my daughter said to me, she’s like, I don’t even remember a time when you didn’t do this. Like, it is just such a part of our life. Oh, that’s beautiful. I was like, yeah. It’s like the week, the week begins and ends with resale therapy. Right. Everything leads up to it and then everything…
Molly:
And then we have Retail Therapy Hangover <laugh> yeah. It’s real.
Libby:
It’s real, it’s real.
Molly:
Yes.
Libby:
But it’s just so beautiful to be able to connect with our community in that way. Like our goal with it never was, uh, to have sales. I mean, sales are a nice byproduct, but our goal was really to, to connect with our community and interact and kind of, you know, let them chat with us and let us chat with them. So yeah. And show them new products that are coming in, give them the special deal, because they are a part of our community and kind of just really embrace that whole circularity of supporting nonprofits, and yeah. Um, connecting people. So it’s, it’s, it’s been wonderful. It was slow. It was slow to grow. Right. But we said we were gonna stick with it. We were gonna stick with it cuz we believed in it. Um, yeah. And yeah.
Molly:
And it’s paid off. Our thing was, you know, we had to bring our therapy couch back. Right. So there are, sometimes we get our sales to go so long. So we’re on Facebook every Thursday night at seven Eastern, Eastern. And that has grown so much at times. Then we go 8:00 PM over to Instagram, but sometimes we’re like, oh my gosh, we gotta get through these items because we get so into talking to everybody because they’re in the audience. And it’s just such a wonderful thing too, they now have relationships with each other and inside like little jokes with each other over time that have grown and they’ve never met face to face our, our Conshy family. And it’s such a wonderful thing. There are so many inside jokes. We do have a drinking game. We play every Thursday night with…you know, we do contests, we do a giveaway and it’s just it’s I mean, they’re there when the chips are down somebody’s mother’s not well, everybody’s there supporting them.
Clara:
Yeah.
Molly:
It’s just, that it’s become a real community.
Clara:
That’s amazing.
Doug:
When is there gonna be a Conshy Fest?
Libby:
<laugh> Conshy Fest.
Doug:
Conshypalooza.
Molly:
A Conshypalooza.
Libby:
We haven’t even thought about that. Have we?
Molly:
Doug…
Libby:
We could do something like a live selling marathon or something. Oh my gosh…
Molly:
Doug. Oh my gosh. Doug…
Clara:
<laugh> sponsored by List Perfectly and The Seller Community Podcast.
Libby:
That would be so fun. That would be so fun. All right, Molly. I’ll keep a lid on it at least for a couple of weeks. Maybe let’s promise.
Clara:
Look, Molly. For those of you listeners, Molly’s like, oh no, what are you gonna wake up tomorrow?
Molly:
To a list of all the stuff we’re gonna do for Conshypalooza. Doug, Doug, Dougie, Dougie, Dougie…
Doug:
Clara and I will come!
Libby:
All right. Never even thought about it. This is opening a whole new world to me. Oh my gosh.
Molly:
Y’all right now. Just witnessing how the eyes up and the little sparks start coming out of her hair. I mean, you’re seeing what is happening right now.
Libby:
Thanks, Clara and Doug!
Clara:
You can do a concurrent physical event with a virtual one. <laugh>
Libby:
Yes. Oh my gosh.
Molly:
Lord, Lord Lord.
Clara:
Well, we were talking a little earlier about the incredible tools you used to grow your business. And of course, you know, this is for The Seller Community Podcast, but we’re sponsored by List Perfectly. I have to say, how did you discover List Perfectly, please.
Molly:
That’s Libby, she was the discoverer.
Libby:
I don’t know. How long have we been using it? Two, three years. How long has List Perfectly been around?
Clara:
Three years.
Libby:
Three years. So we’ve probably been using it for about two, two, and a half years. Um, because I was at a seller meetup and I was, I was at that point crossposting everything manually like literally taking screenshots on my phone. Oh no. And I was cross. Yeah. Yeah. Mm-hmm <affirmative> Poshmark, yeah, it was, it was…
Doug:
You didn’t know, you didn’t know.
Libby:
I didn’t know.
Clara:
Young. Okay. You can still do it. Okay. Still, time at 40 you’re like no…
Libby:
And myself and another reseller were just chatting and I was like, there has to be a better way than this. And she’s like, yeah, there, there has to be. And so I went home and I started researching and I found List Perfectly and I hopped right into the community. And, or the page, maybe it was on the page. No, I think it was the community I hopped right in. And I just saw all the support and how dedicated you guys were. And I was like, yeah, I’m in, this is a business that I really wanna deal with. And um, just, it was that community, that community, I didn’t look any further once I found you guys, because I just knew that you would be there to support. And that’s the most important thing. That’s everything, everything. Thank you. And no more manual crossposting <laugh> you can see, because if I was actually doing it at a seller meetup, I was spending hours a day, hours a day. Like I was like, all right, the speaker’s done. Let me just squeeze a couple of listings in here.
Clara:
Yeah. I’m curious, did you, did you list it natively on eBay with TurboLister or not? Oh, okay. Mm-hmm no, you still have it easy. Okay. With a new lister. Okay. Back in the day, there was something, a nightmare called TurboLister. Okay.
Libby:
I remember. I’ve never used it. Never used it.
Clara:
<laugh>
Libby:
Yeah.
Molly:
Oh, me.
Doug:
I’ve heard the rumors, the TurboLister rumors back from back in the day.
Clara:
Turkey Lister.
Doug:
Turkey Lister.
Libby:
I would hear people talk about it. Like, why is everybody making this more complicated than it is? And I’ve been selling on eBay for 20-plus years. Like I’m not, I’m not new to the game. Yeah. Right. Um, I was like people, I think it’s just making it more complicated than it is in all honesty like just put your item up, just list it.
Molly:
Yeah.
Libby:
Anyway, <laugh>
Doug:
So how has List Perfectly changed your business?
Molly:
Um, time…
Libby:
Time…
Molly:
Time saver. And as Libby has said, since the day I started working in the store with eBay listings, as her internet sales manager, she would say to me, the least amount of times you can touch an item, the more money you make off of it, time and list perfectly saves so much time. And time is, time is money. Yep.
Libby:
It’s as simple as that. <laugh>
Clara:
That is so true. That is so true.
Doug:
This is a question that I like to ask, and sometimes we use it in titles, sometimes we don’t, but I’m particularly interested in what each of you would say to giving us three adjectives that describe you and Consignment Chats.
Molly:
That describes ourselves?
Libby:
Oh, I was just gonna describe Consignment Chats.
Clara:
Well, and yourself, you are a team. What about your team? You as a team.
Doug:
You as a team, that’s a good one.
Molly:
Well, I’ve got three and I might be taking one of yours Libby.
Libby:
Well, let’s do three together. Cuz two of them are in our mission statement.
Molly:
Collaborative?
Libby:
Yes. Oh yeah.
Molly:
Supportive.
Doug:
Oh, okay.
Molly:
And of course my favorite: fun. You gotta have fun. If you’re not having fun, walk away.
Libby:
Honestly, if people walk in, sometimes when I’m working, like what do you, what are you doing? I’m like, I’m working. Well, you look so happy. <laugh>
Clara:
Yeah.
Libby:
Yeah. I’m having fun. I’m sorry. Am I not supposed to enjoy it? Molly and I will be chatting about work and we just, we just go on like we are just having a ball. Yeah. And I wanna say Consignment Chats is resourceful too. There you go. Because we are, we really have a ton of resources for resellers and, and consignment sellers. And we are there to provide that.
Clara:
This is a very important question that I would like to make sure this is your chance to say anything you would like to add to our community. Maybe you already said it or we didn’t ask anything you wish…
Molly:
We love you.
Libby:
<laugh>
Clara:
We love you too.
Molly:
<laugh> yes.
Libby:
I personally just wanna thank you guys for putting together the community and showing and doing things in the way that you did with building List Perfectly and building that community and really highlighting different sellers and the ways they use List Perfectly, but the way, you know, the ways to be in the community, the ways to sell and just really the way you built List Perfectly is absolutely I believe inspiration to so many businesses. And I just really wanna thank you from the bottom of my heart for doing things the way you did, because it is an inspiration to me to Consignment Chats. Um, and I just thank you. Thank you.
Molly:
Oh my gosh. The tears…
Clara:
<laugh>
Molly:
There’s no crying in consignment!
Libby:
Actually, there’s a lot of crying in consignment!
Molly:
Dolls, dolls.
Clara:
<laugh>
Doug:
Oh, spaghetti ponies, puppies, poodles
Molly:
Spaghetti puppies.
Clara:
Thank you, Libby. Thank you, Molly. It means a lot. Okay. Your words and your support. And thank you for, you know, we’re still a small business compared to Shopify, and eBay. We’re a small business. So thank you for supporting List Perfectly, which is a small business. And uh, I’m really touched by your beautiful words and uh, for always believing in us and putting your business, trusting your business with our solution.
Molly:
You might be a small business, but you’re making a big impact.
Clara:
Thank you. Thank you.
Libby:
So much. Small business, big heart. That’s all.
Clara:
That’s right. That’s right.
Doug:
That’s true.
Molly:
So many kumbaya moments.
Doug:
Well, and thanks Libby and Molly for all you do in the community as well. I mean, you’ve got a huge community. You’ve got a huge niche and you are very helpful and you’re always out there. So yeah, we appreciate that as well.
Molly:
Well, thank you. Yeah.
Libby:
And I wanna say before we started consign…like I felt like part of me was missing. Like there was something else I was supposed to do. And when I started, when we started the community, it was really like, that’s the piece, that’s the piece interacting. Um, helping other people get a leg up in the business really? Oh, it just completed me. It absolutely completed me. And it just, I found my mission.
Clara:
It’s so rewarding that you become addicted to it, you know, to help other people and make sure they’re being successful. And then they’re successful. You’re successful and it’s just, it’s just good. It’s good karma all the way around.
Libby:
It really is. It really is.
Molly:
I think our Consignment Chats and List Perfectly are very much alike in what you believe in. And of course, we laugh because <laugh> a lot of times our episodes are back to back with the same people <laugh>
Clara:
Oh…
Libby:
That’s happened so many times. Do you know? You guys were just doing Stewart. We were just, we just interviewed him. Oh yeah.
Clara:
Oh…
Libby:
I knew. And like two days late and two days later, the episode with you guys came out now you’d obviously probably recorded yours before ours, but it was just so funny. I’m like, oh my God, what happened again? Molly? Did you see this week’s Seller Community Podcast?
Molly:
Like we’re not copying. We just all have the thing. We just source so much alike. And we love the same amazing people.
Clara:
<laugh> exactly. <laugh>
Molly:
We laugh every time. We’re like great minds. That great minds think alike thing.
Clara:
That’s right. You’re right. What a beautiful session this has been. Thank you, Libby. Thank you, Molly. And uh, thank you for sharing so much, uh, wisdom and tips with our audience. We can’t wait to have you back.
Molly:
Oh, well thank you, Doug and Clara, for having us.
Libby:
We’ll be seeing you on Consignment Chats real soon.
Clara:
That’s great. You got it.
Doug:
Thanks for coming back. Third time will be a charm.
Molly:
Absolutely. <laugh>.