Season 4: Episode 31: How to Contact List Perfectly Support & Community

In this episode, Trish Glenn and Doug Smith discuss how reaching out to List Perfectly Support and engaging with the List Perfectly Community can make all the difference in your reselling journey! Trish and Doug guide you through the best ways to contact support, navigate community resources, and get the most out of your List Perfectly experience. 

The Seller Community Podcast from ⁠List Perfectly⁠ is the e-commerce resource for the seller community across all platforms and a hub for information on growing your business. Find out more at ⁠thesellercommunitypodcast.com⁠, leave a message, or ask a question at ⁠anchor.fm/sellercommunitypodcast⁠, or email us at podcast@listperfectly.com.

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How to Contact List Perfectly Support & Community

Doug: Look at this. Look who’s here.

Trish: Look who’s here. It’s a miracle upon Miracles.

Doug: Trish Glenn, ladies and gentlemen. What’s up, Patricia Glenn?

Trish: What’s up, Douglas Smith?

Doug: How are you?

Trish: I’m fine. How are you?

Doug: I’m always looking forward to our time together.

Trish: I agree.

Doug: Our topic today, as you can see, is how to contact List Perfectly support and community.

So, how do we engage with List Perfectly support and the community? Trish.

Trish: I gotta be honest, I don’t know all about how to contact the community, not as much about the support because,

Doug: it’s a good thing you’re here.

Trish: Good thing I’m here.

Doug: Let’s get into it. Starting with Trish, how do you contact List Perfectly support?

So are we ready?

Trish: Ready.

Doug: I sell a lot of books, mostly books right now. I’m going to expand to clothes as well. But here I am. You go to the catalog. You go to any of your pages in your List Perfectly catalog slash dashboard. You’ve got this little smiley face widget down here. He wants to help you.

So what I love about this, though, is it’s got multiple options and hop in as you see fit. Multiple options. You can search for help. So we’ve got this incredible database that’s constantly updated and curated. If you want to search for help, you can search and you can get your own help. Some people like to read and watch videos and you’ve got this whole thing.

You can run this in here, or you can go to the bottom and open it in its own window.

Trish: I didn’t know that.

Doug: You didn’t know that? I love that. It helps me very much. Scroll to the bottom and rate whether or not this answered your question. So that tells us if this is helpful or not. If it’s not, we will take a look and update it. What I love is that you click this button, and it basically opens it in a new window. Ladies and gentlemen.

Trish: I didn’t know that! That’s so helpful!

Doug: It is pretty cool. And then also, just so you know, you can also go to the List Perfectly Help Center by going to help.listperfectly. com and that’ll bring you there and you will have to be logged into List Perfectly, you can bookmark that link and go there.

Okay, so you’ve got these options here. So these are some recommended articles, other stuff these things called Journeys where we will run you through a little learning journey. You can contact us here. You’ve got multiple options for that.

News. So this is stuff that we are releasing and announcing. And this is customized to the type of List Perfectly user you are. For instance, if you’re in the referral program, you may see messages for referral members or different plan messages, things like that.

But basically, this is where we release our news.

Trish: One of the things. that we try to do is make it as easy as possible with using this new help center to get in touch with us, but also to share what your issue is so that we can make sure we really understand what it is. And the screen recording is absolutely a great tool. And I also would like to say that when you go in to chat with somebody it will say virtual assistant.

Doug: There you go.

Trish: But it isn’t. It’s just a way to bring you to the live people. The virtual assistant handles the live chat. The virtual assistant will make sure you go to the right person. I don’t want anyone to not go through those steps because they think it’s virtual and it’s they’re not with the live people you are, if that makes sense.

Doug: I’m going to go back here to my little help widget. Which, interestingly, so there’s a couple options here. Some of it is bot based, so some of it goes through and helps you. Some people like that, they just want to get a quick answer. You can also reach out and talk to a real person.

But, this is funny to me, every time the name of the bot is Finn, Which is also my son’s name, so it’s we can solve your problem. But it’s not all bot based, ladies and gentlemen. Don’t worry. Don’t be concerned. But and obviously there’s always the contact us if you don’t want to search for stuff.

I like to self help myself and so this is the cool thing too. So previous messages. that are sent out, you get to see and you can scroll back through and you can save them. Like this, go back through and then you can go back to your main window.

And then there’s some tasks, these are maybe like some basic tasks. Again, this is like a learning flow you could go through if you wanted to learn some stuff. Learn some tips resources, things like that. What do you think, Trish?

Trish: I think that the help center is a lot better than I realized, to be quite honest with you.

I don’t spend a tremendous amount of time looking at it, but this is a little inside baseball, but we take turns doing the Facebook group who gets to be in charge for the weekend, so nobody’s working all the time. And on my weekends, I find it invaluable to be able to, I go in and I search stuff and I’m like, Oh, but I never knew how to make it that big.

So I’m really glad about that because I was doing it in that little window.

Doug: Let me tell you something Trish, it’s The cool thing about that, if you go in, let’s say you’re managing the Facebook group on the weekend, you can go in and that also gives you an individual URL to share. So you can be like, Hey here’s the link. Go ahead, be logged into List Perfectly and click this to learn more.

We’re going to go over to listing party right now, because we’re going to talk about customer support, 411, and then everything in general. And we will touch on Mastermind, obviously, Trish’s baby, her other baby, besides Liz.

ListingParty is at ListingParty.com, and it is included in your List Perfectly subscription. Tell them about that, Trish.

Trish: I think anyone who’s talked to me knows how I feel about Listing Party. I think it is absolutely worth a subscription price. It really can help you take your business to the next level. There are always new things happening there. We have a mastermind every morning at nine o’clock Eastern.

And it’s a place where I think some really. Experience resellers and some really new sellers. Then, everyone in between, we talk about topics and how they affect us, what to do, and how to handle things. But then, more than that, there are different things there every day.

 Every single day, there is a customer service 411. And that is a live help. You can go to that, and somebody from customer service, usually Pat, is in there to help you, and he can screen share, you can show him things, he can show you things, and it is a really great way to get maybe the questions asked if maybe you’re somebody who needs help to talk things out. Maybe you’re somebody who needs to be shown visibly, maybe you’re somebody like that, who isn’t just going to read something and be like, oh, I get it. Or maybe you have a more complicated question that you just need help with. And so that’s a really great place, and it happens every single day.

It does change time wise sometimes, but it’s always Monday through Friday. We have different things every week. Reseller tips happens on every Wednesday.

The next one is creative conversations. So some of these are not reselling focused. Creative conversations isn’t reselling focused. It’s just they get together and they craft. And I think they talk about whatever. And sometimes I’m sure it is reselling related and sometimes it isn’t.

Starr also does true Crime and List. So they get together and they list, and they talk about true crime. So serial killers, whatever, Starr really likes those things. And, if you watch a Dateline, so do you. So we all get to, they get together and talk about those things.

Then there’s a few parties that are host less, so they don’t have somebody who’s in charge. Topic talks. So that’s a different topic once a week, but it doesn’t have a host. So you’re just going to go in and, have a water cooler discussion for lack of a better word.

Nisha does a jewelry party consignment chats is there once a month talking about consignment. So if you’re interested in consignment, you can go and ask questions. If you’d help with a consignment contract or how to split it up or what to do, you could go in and speak to them.

There is a calendar view at the top. You could go in and look at that and that will tell you when parties are and you can see you can add them to your own calendar.

So it’s our community arm, really what it is. It’s List Perfectly’s community arm. I can speak for myself, I don’t know about all the parties, but for myself, List Perfectly is spoken about, but on the fringe. Most of the time it’s just reseller focused in Mastermind. Everybody in there is using LP, so it’s whatever happens, but it is mostly about reselling and how to take your business to the next level.

Doug: Definitely. And yeah, so Trish has Daily Mastermind, which is amazing. I think it’s always one of the most attended parties there. We also have a 24-hour party hangout. And sellers are in there almost 24 hours a day, seven days a week. A lot of people will hang out there all day.

Or some people will drop in there with a quick question and just be like, Hey guys, have a question about blah, blah, blah. And remember too is support is going to be mostly about List Perfectly help and support, but 411, you can go in and you can ask selling questions, things like that. You can ask non LP questions. You can ask eBay questions. You can ask for seller advice, especially in like Mastermind and in the 24 hour room as well.

Trish: Agreed. And then there’s also Coffee Talk on Mondays with Theresa. She does different reselling topics. So it’s really just a place where anyone who uses LP can come and work together and figure out how to do things.

I think of it personally, I think a lot of it is educational. And, but it also has that social component. What we do is for a lot of people is a solitary thing. And so I think sometimes having a place where people can get together in almost like your own cubicle, right?

So I’m here working away, Doug’s there working away, and you can look up every once in a while and say, How many did you get done so far? You know what I mean? Like that kind of collaboration. But then there’s also true collaboration in some of the other rooms.

Doug: We’re going to talk a little bit about the List Perfectly YouTube channel.

So List Perfectly, we’ve obviously got our lives. We’ve got the Wednesday Reseller Tips with Trish and Doug, also known speculatively internally as The Trish and Doug Show.

Then we have the Friday YouTube Live, which a lot of times has rotating stars and guests, but we have all kinds of help videos on here. We’ve got shorts, little shorts, some of the stuff we share from you guys, some of it’s the team, then there’s our lives. And the good thing about the lives on here is obviously you can watch them live, but you can also watch them after the fact. Popular lives.

Podcast is emulated on here as well for some people like video podcasts are big now. Some people like to listen on YouTube. Just all kinds of options here. And we’ll be adding a lot more. Trish is working on something special too.

Trish: I’m trying to get some YouTube stuff done. So we’ll see. Yeah, We do think YouTube’s a little underutilized. So, if anybody has any ideas about what they’d like to see on YouTube or who they’d like to see on YouTube, let us know. We’re, you know, we’re interested, and we’re open to ideas. So reach out if you have anything you’d like to see

Doug: Indeed. And then, of course, one of our biggest things is the List Perfectly group. So obviously this is for you. And this is free too. And again, it’s something that doesn’t have to be List Perfectly questions. There are all kinds of questions here. All kinds of conversation.

Trish: We would like it to be a reselling place, right? Of course it’s run by List Perfectly, so there’s a lot of List Perfectly content on there, but if you’re not a user of ours yet, I’m going to say yet we’d still love to have you in there because all resellers, have great questions and it’s good conversation and so everybody’s welcome.

Doug: So basically when we do lives, you can watch it here. You can link to it from Listing Party. You can watch it on the List Perfectly page in the group and usually on the Listing Party facebook page as well.

So another fantastic resource, one of my favorites, and I hope it’s one of Trish’s.

Trish: It is my favorite.

Doug: Is the Seller Community Podcast.

Trish: And Doug, I just would like everyone to know, if nobody knows this, Doug has two podcasts. And he doesn’t talk about the other one very often, but it’s called The Albums That Saved Us. And it’s really good and interesting, whether you like music or not.

Doug, you really do. You have a great, oh, this is going to sound like I’m being mean, and I’m not. I was going to say you have a great radio voice, but that, like that.

Doug: Thank you so much.

Trish: No, you guys should really listen to it. The Albums That Saved Us. It was wonderful. Thank you so much.

Doug: Are you saying that I have a face for radio?

Trish: Yeah, that’s what I, that was the joke that I didn’t go to, but.

Doug: All right. And yeah, so actually we will be getting into this just to touch base real quick on Albums That Saved Us. So I learned a lot with Griff and the team at the eBay for Business podcast, especially with Griff. And then when eBay and I parted ways… Albums That Saved Us is where I learned how to do it all myself. So the music theme podcast, One of My Dreams as is the Seller Community Podcast. When I left eBay, I wanted to start an e commerce podcast that touched on all marketplaces, Trish.

Trish: And you did it. And you got them to back it. Meaning Clara and Amanda.

Doug: Yes.

Trish: Yeah.

Doug: They they scooped me up so we’re four seasons in, 200 something episodes, over 90, 000 downloads. So we’ll be doing something big when we hit 100k and there’s some interesting stuff coming up. We’re going to be adding some stuff.

 But this is again, the Seller Community Podcast. We call these the show notes. So this is where you can click through and you can listen here or you can listen on all the various sites where you like to listen to podcasts, Apple podcasts, Spotify, et cetera. And then this is a supplemental page that contains links. A transcript that’s searchable, and the whole thing is searchable. So if you wanted to learn about something, maybe we talked about like eBay SEO or listing assistant, et cetera, et cetera, you could search there for that. Anything else to say about how much you love the Seller Community Podcast Trish?

Trish: I do love the Seller Community Podcast, and I do think that Doug and I are going to try to beef it up a little now, especially since eBay for Business Podcast has come to an end, and we want to see if we can fill in a little bit of that gap.

Doug: Exactly. Yeah, there is a dearth there, we’re going to fill that spot, hopefully, and then Be there for you.

And then of course we are also all over social media. Obviously we’ve got the Facebook group. We have a Facebook page .

Also for you professional minded people. We’re on LinkedIn as well. So you can come, we post there regularly, stuff that’s going on, et cetera, et cetera. Some people like LinkedIn. It’s a great content portal.

Ladies and gentlemen, we’re also on TikTok all night long.

Trish: Oh lord.

Doug: All List Perfectly, all the…

Trish: Time.

Doug: But yes, TikTok as well.

We do have a page on the website that basically shows you, I would say, not all the help options, but a lot of what we call our community options.

It’s called the community page, listing party, the blog. Links to everything and some fantastic testimonials, Becky Park. Sunny Las Vegas, and more. And so just, showing you how ensconced we are in the community.

Let’s touch base on the blog listperfectly.com/blog. We do at least two blog posts a week, sometimes more, depending on what’s going on. And we try to keep you in the news. List Perfectly features Stuff we’ve got going on. There’s a lot of seller resource stuff here as well. And we have a weekly what’s happening at List Perfectly, a combination of things that are going on. So check it out if you are a blog minded person, some people do like to read. It’s the same thing with thesellercommunitypodcast.com. Some people do like to read. Vikki Zilverberg claims she reads every week.

Trish: I like the way you said claims. You should make a blog post that just says…

Doug: Hi Vikki?

Trish: Vikki, are you reading this? Vikki. Vikki!

Doug: Vikki, are you reading this? Maybe I have. Maybe I dropped the occasional hi Vikki in there.

Trish: That would be hysterical.

Doug: I love the seller community! If loving the seller community is wrong, I don’t want to be right, Trish, but here’s what I’d like you to talk about for a moment. Seller Community is online and offline, and you do both, and there’s a lot of crossovers, so can you talk about that for a moment?

Trish: I started in this community in person, not online. My first real introduction to this community was at an eBay meetup. I had watched Casey the Rockstar Flipper a little before that on YouTube because I didn’t know anything about reselling but for me, it really was in person and it wasn’t until after eBay Open I think 17 that I like found the online part, right?

Because I met people from all over the country, and I’d be like, how do you guys know each other? And they’d all be like I belong to this, or I belong to that, or we know each other from this group. And so then I started to get involved in those a little bit. I was never somebody who was constantly in them.

They were really great for conversation, learning, and throwing something out there. And there are some really great Facebook groups that we don’t really have anything to do with precisely, like Boss Business for Online Selling Success, which was started by Teresa and is now run by Theresa, Vikki, and Katy, and from that Facebook group, they started a reseller in-person event, which they just announced will be in March of 2025 in Las Vegas. And so I think that List Perfectly’s success is due to the reselling community. They went to the eBay Open, and Clara told a story about not having enough money to buy both of them tickets.

So Amanda went inside and Clara stayed outside. And, they got people to sign up and they got people to see their product. And from that, it grew. And for me, I really think the great thing about this is our community. And it is amazing The friendships I’ve made, but also how much my sales grew once I knew people and I could talk to them and ask the right questions. Because sometimes you don’t know what you don’t know.

And I also think, that the reselling community, we have done a lot of great things. We have raised a lot of money for people. We have come together and done a lot of different things for people.

Diane Lassonde who is, my in real life best friend, but also, a reseller who I met through this community, she started a charity because of reselling and it’s unfortunately because she has cancer and what she’s going through, but she started this and it will continue after she’s gone. And I’m sure that the reselling community will continue to be a part of it.

What do you think, Doug? You used to do community for eBay, so you have a different take on it than I do, I’m sure.

Doug: Yeah. In a nutshell, so I’ve worked in the community for a long time for a bunch of different companies, Verizon, way back. An online community is a spot where people interact and engage. People can then engage and interact with the company or its employees. So, like Listing Party or Facebook, there are different kinds of communities. And in a lot of ways, sometimes there are message boards or blogs. I also worked in the eBay community when I went there.

And that’s when it started tying into events. And then just the community events, the offline and the online stuff. And sometimes, there’s a lot of crossover between the two. When you get into meetups or Facebook groups a lot of meetups have Facebook groups, but the seller community is unique in the community world.

A lot of online communities for companies are for support. So if you need help, you go there. Some of them are content communities, but. The really cool, unique thing to me about the seller community, and it was the switch that flipped it for me when I was on the team, is that just like this, so many sellers are willing to always learn, adapt, and especially help others all the time, even if you’re technically competing with each other.

I’ve seen it. Multiple sellers that sell the same stuff sit down, help each other out in person, online, offline, and I haven’t seen this in any of the other communities that I’ve worked in.

Trish: It’s funny because I do not think of myself as In competition, let’s use Crystal Maus as an example. Crystal is a volume reseller who does used clothing. I’m a volume reseller who does used clothing. And I don’t, for one second, think of her as my competition. And I don’t know why that is. When I owned a consignment store, I absolutely thought of the other consignment stores in my area as my competition. So it’s an interesting thing that you say that I really haven’t thought about it, but it’s interesting.

Doug: Yeah, it is. It’s a bit unique in the community world.

So, we’ve covered How to use the List Perfectly Help Center.

How do you reach out to the list perfectly via our newish help center? You’ve got that cute little smiley face widget in your catalog, in your dashboard, on your list perfectly pages. You can also go directly to help.listperfectly.com. Trish, tell us about it, ’cause we’re summing up, so be brief. Don’t go on for like an hour.

Trish: Go to Listing Party,

Doug: Customer Support

Trish: 411 the 24 hour room, but then also the Seller Community Podcast, the, our blog, the Facebook group, the YouTube channel our social media, Power of Community, man.

Doug: There you go. So much great stuff. And then don’t forget too. It’s we sponsor a ton of meetups. We attend meetups. Some of us run meetups. Trish runs one in Boston.

Trish: Some of us do. Yes.

Doug: There you go. There’s Usually somebody in the 24/7 room,

There you go. Thank you so much.

Reseller Tips every Wednesday at 3 Pacific, 6 Eastern, 5 Central.

Every Friday, we have YouTube Live, various topics, and various hosts.

Thanks everybody for being here.

Trish: Always a pleasure, Doug.

Doug: Always a pleasure as well, Trish.Thank you for joining us and we appreciate it. We will, of course, see you next time.

Outro

Trish: Thank you for joining us on The Seller Community Podcast from List Perfectly. You can find us at the Seller Community Podcast.com https://thesellercommunitypodcast.com.

Leave a message or ask a question at anchor.fm/sellercommunitypodcast. You can email us at podcast@listperfectly.com.

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